Free Nurse Consultations | Fast Access to Nature-Based Care

FAQs

How can we help you?

About Green Prescription

Is Green Prescription qualified to offer alternative health services?

Yes. As Australia’s leading online clinic for natural and plant-based healthcare, Green Prescription works with over 120 qualified and AHPRA-registered doctors and nurses. Our medical team holds all required TGA approvals and is committed to providing safe, effective, and compassionate care.

We offer personalised treatment plans tailored to your needs, secure telehealth consultations, and ongoing support from experienced clinicians — all from the comfort of your home.

Absolutely. Our telehealth model ensures that wherever you are in Australia, you can connect with our qualified practitioners via phone or video.

Our team can support you with alternative therapies that may assist in managing conditions such as chronic pain, stress, anxiety, sleep difficulties, and more.

About Bookings

No. You don’t need a Medicare card to book a consultation with Green Prescription.

Yes. Anyone living in Australia can book with us — with or without a Medicare card.

We understand plans change. If you need to cancel, please let us know as early as possible. Cancellations made less than 24 hours before your appointment may incur a fee.

You can rebook through your patient portal or by contacting our support team.

You can cancel directly through your account or reach out to our patient support team for assistance.

Yes, you can easily reschedule via the Green Prescription portal or by contacting our team.
Most patients can book a same-day or next-day consultation, depending on availability.

No referral is required. You can book directly with us.

Consultations & Ongoing Care

Ongoing costs vary based on your treatment plan and selected products. Your doctor will provide full pricing transparency during your consultation.

Your initial consultation starts from just $29. Ongoing treatment costs depend on your prescribed plan and eligibility for discounts.
Yes. Our patient support team is available 7 days a week to answer your questions.
Follow-ups are required as part of your care journey. Prices for follow-ups will be clearly outlined by your care team.
Your care includes access to our secure patient portal, ongoing check-ins, prescription management, and our dedicated support team.
Payment is made at the time of booking.
Your initial consult is with a nurse who assesses your suitability for treatment. If eligible, you’ll then have a telehealth consultation with a doctor to finalise your treatment plan.

We offer an initial nurse consult to ensure you’re eligible for treatment before proceeding to a paid doctor consultation — saving you time and money.

Our initial consultation is just $29. Discounts are available for concession card holders.
Yes. You must be 18 years or older to book a consultation.

All consultations are conducted via secure telehealth — by phone or video call.

About the Patient Portal

You’ll be given access to your secure patient portal once your booking is confirmed.

It’s your personal space to manage appointments, treatment plans, prescriptions, and direct messaging with your care team.

Insurance & Benefits

It depends on your insurer. Some private health funds may offer partial rebates — we recommend checking directly with your provider.

Your patient card confirms your active treatment plan and can be used when accessing products through partnered dispensaries. It will be provided after your doctor consultation.

Yes. Eligible concession card holders receive 15% off consultations and may access additional care benefits.

Alternative healthcare consultations are currently not covered by Medicare.

Concession Support

No, concession discounts cannot be combined with other offers.
Concession holders receive 15% off standard consultation fees.

We accept:

  • Commonwealth Health Care Cards
  • Pensioner Concession Cards
  • DVA (Veterans) Cards
  • Seniors Health Cards
Please update your concession card details in your portal to continue receiving your discount.

When booking your first consultation, simply upload a valid concession card to receive your discount.

Log in to your portal and upload your valid concession card to apply the discount to future appointments.