Privacy Policy

Green Prescription respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

When you use our services or visit our website, we may collect the following types of personal information:

Personal Details: Full name, date of birth, gender, contact information (email, phone number).
Medical Information: Health history, treatment records, consultation notes, prescriptions.
Account Information: Username, password, patient ID, and communication preferences.
Payment Details: Billing and transaction information (note: we do not store full credit card numbers).
Website Usage Data: IP address, browser type, pages visited, time spent on site, device type.

2. How We Collect Your Information

We collect your information through:

Online forms and bookings
Telehealth consultations and questionnaires
Email and live chat communication
Cookies and tracking technologies on our website
Dispensary or partner referrals (with your consent)

3. Why We Collect Your Information

We collect your personal and health information to:

Deliver personalised telehealth services
Provide you with treatment plans and prescriptions
Manage your patient account and appointments
Improve our services, website, and support
Comply with legal and regulatory obligations
Contact you about updates, reminders, or marketing (you can opt-out anytime)

4. How Your Information is Stored and Protected

We store your data securely in Australia using encrypted servers and industry-standard security practices. Your medical records and personal details are protected through:

Password-protected databases
SSL encryption for all data transmissions
Access controls restricted to authorised medical staff
Regular security audits and system updates

5. Disclosure of Personal Information

We only share your personal information with:

AHPRA-registered medical professionals within our clinic
Trusted third-party service providers (e.g., pharmacies, technology platforms, payment processors)
Government agencies when legally required (e.g., TGA or Medicare)
Only with your consent or when required by law

We never sell or rent your information to third parties.

6. Your Rights

You have the right to:

Access the personal information we hold about you

Correct or update your information

Withdraw your consent for marketing at any time

Lodge a complaint if you believe your privacy has been breached To make a request, please email us at info@greenprescription.com.au

7. Cookies and Website Tracking

We use cookies to enhance your browsing experience and understand how users interact with our website. You can disable cookies via your browser settings, though this may impact site functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., dispensaries or health resources). We are not responsible for the privacy practices of these sites. We recommend reviewing their policies separately.

9. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We recommend reviewing this page periodically.

10. Contact Us

If you have questions or concerns about your privacy or this policy, please contact us:

Green Prescription

Email: info@greenprescription.com.au

Address: PO Box 323, Maddington, WA 6989

(ABN): 56152565687